Stay calm and create security in stressful situations
In many professions, contact with people is a central part of everyday life. Unfortunately, it can also mean encountering frustration, disagreement and threatening behavior. When conflicts are not handled correctly, it can lead to insecurity, sick leave and, in the worst case, escalation into dangerous situations. A conflict management course gives employees the skills and confidence to handle demanding meetings in a professional and calm manner. The course is not just about theory - but about training in body language, communication, boundary setting and de-escalation. With the right training, participants learn to anticipate conflicts, calm situations and look after themselves and others. With Securitas' course, your business not only gets increased security - but also a stronger, more united and safer working environment.
Meet our trainers
Be prepared for the unexpected and unwanted
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Conflicts can arise in most professions, but with the right training they can be handled safely and professionally. Our course gives you and your employees concrete tools to prevent and handle conflicts – with a focus on safety, communication and mental management.
The course gives participants insight into how conflicts arise and how best to prevent and de-escalate them. You will learn to recognize danger signals, handle threats and meet demanding people with confidence and calm. The content covers topics such as:
- Verbal and physical communication
- Conflict-reducing behavior
- Practical de-escalation techniques
- Handling intoxicated or unpredictable people
- Stress management and self-confidence
- Practical training
Through theory, case studies and realistic exercises, participants achieve a high learning effect and better conditions for handling demanding situations in everyday work.
Securitas also offers the use of VR technology to train in de-escalation, which provides realistic and safe training environments with immediate feedback and opportunities for reflection. Participants have the opportunity to repeat scenarios until they master them.
(H3) How is a conflict management course conducted?
The course lasts a minimum of 4 hours, and can be adapted to the needs of the business. Our experienced instructors are happy to come to you and hold the course in familiar surroundings. We recommend a maximum of 20 participants to ensure good follow-up and active participation. The day combines theory and practical training, with a focus on real situations you may encounter in your daily work.
The course ends with a summary and feedback, and everyone receives documentation of completed training.
