Münchner Verkehrsgesellschaft

Security Concept for Münchner Verkehrsgesellschaft

The Münchner Verkehrsgesellschaft mbH (MVG) is one of the largest municipal transportation companies in Germany. Every day, about one and a half million passengers travel with the underground trains, buses and tramways of the MVG. Securitas employees perform ticket inspection and provide security for the passengers.

The task

For 25 years, the Münchner U-Bahnbewachungsgesellschaft mbH (MUB) has been a joint venture of the Stadtwerke München (Munich municipal utilities) with their transportation subsidiary MVG and Securitas. In collaboration with the MVG and the police, Securitas – with its expertise in the security sector – provides security for the passengers.

The solution

The responsibility for the operational management of the U-Bahnwache lies with Securitas as employer. About 140 security experts, specialized in local public transport, perform services in the Munich underground network 24/7, 365 days a year. Up to 15 double patrols are simultaneously deployed in the underground network. This also includes mixed patrols with the police. Operations are controlled by a coordinator who is located at the operating center of the underground within the MVG operations control center. The employees have a wide and diversified range of tasks: They help in emergencies, check tickets, intervene in disputes, and ensure safe arrivals and departures at big events like the Oktoberfest. What is needed are well-trained, customer-oriented and committed employees who are able to cope with the wide range of tasks of a modern transportation company in a professional way. The Munich police is involved in the training program.

Customer's venefit: High level of safety in local public transport

Regular passenger surveys show that more than 95 percent of the MVG customers, for whom security is a major concern, feel safe from harassment on the trains and at the stations of the MVG. The decreasing number of criminal offenses at a steadily increasing number of passengers reflects the success of the U-Bahnwache.

One of the Safest Transport Systems

"The presence of our U-Bahnwache enhances both, the passengers' sense of safety as well as the actual security. It is not without a reason that the Munich underground is considered to be one of the safest transport systems," says the Head of MVG Herbert König.